On all the apps & websites you use

And 20,000+ more

How to use Voicy in Zendesk

Three simple steps. No training needed.

  1. 1. Download Voicy

    Install it on Mac, Windows, or Linux.

  2. 2. Open Zendesk

    Place your cursor where you want to dictate.

  3. 3. Start dictating

    Press your shortcut and speak. Voicy types for you.

Works everywhere

Voicy works on all the websites and apps you use daily. This means you can use voice typing to write emails, messages, documents, blog posts, etc.This means your voice can write emails, messages, documents, blog posts, etc.

OutlookWordGmailLinkedInSubstackMessenger
NotionChatGPTClaudeGoogle DocsTelegramDiscord
RedditHubSpotEvernoteZendeskTrelloAsana

Privacy First

Nobody sees your transcripts except you. Turn on offline mode and your voice never leaves your computer.
Read our Privacy policy.

Automatic Punctuation

Voicy automatically adds perfect punctuation to your dictated text.
Zero typos, perfect grammar, perfect punctuation.

Voicy adds punctuation automatically

50+ languages

Voicy gives you over 99% accuracy in more than 50 languages, including speech-to-text in English, German, French, Spanish, Portuguese, Mandarin, etc.Over 99% accuracy in more than 50 languages, including speech to text in English, German, French, Spanish, Portuguese, Mandarin, etc.

Loved by thousands of users

Over 500 million words dictated with Voicy

CL Cobb
I've tried other products like it, and, so far, Voicy is the most user-friendly, and it really improves my workflow.
Pam Lang
This is the tool that I was looking for. It is amazing. I've gotten so lazy about typing anywhere. Thank you, thank you, thank you for this product!
Steve Moore
Voicy is an absolute game-changer! This voice-to-text extension delivers exceptional accuracy, capturing my words perfectly every time. The speed is impressive.
Victor Rodriguez
Almost instant replies from the creator, great support great app!
Crystal Willis
I love Voicy!! The extension and the desktop app have saved me so much time. I have tried several different voice-to-text apps. None of them compares to Voicy!
Magnus Gödde
I use it in combination with WhisperShortcut on my macOS. Works wonders.
Yurii L
Very helpful and convenient app, super easy to use, very, saves a ton of time on typing my thoughts because now I can just speak them, and get them noted down for me!
Alexander Samuel
Awesome tool, very reliable and fast to use. I highly recommend this tool.
Tosan Geoffrey
Awesome tool, now I don't have to write everything I want to say.
Parker Holland
Super useful and fast. Makes getting ideas on the page much easier.
Hrittik
Absolute accessibility lifesaver, thanks to the devs for building this it's a huge productivity boost, also far better and accurate than the native windows speech to text
Zeerak Nadeem Wyne
Damn! This was just the Speech to Text tool I was looking for. Its super fast and reliable, and works every time.
Jules Canlas
The best voice to text generator for every use! I don't like to type, so this is perfect!!!
Idin Sabahipour
Just got my new laptop and it was the first Chrome extension I installed.
Omar Hasan
Insane level of accuracy - I absolutely love it, huge time-saver getting my thoughts out!
Karthic Lokesh
Honestly one of the best tools I’ve used! It helps with my daily tasks, is impressively accurate, and saves me so much time.
Shellan Saling
This app has been an absolute lifesaver for me. I didn't know I needed this app until I started using it.
Rick Berry
I've been a Voicy user for nearly a year now and I see constant improvements being made, especially with the Windows app now being available. I am truly a believer.
Damien LLADO
I use the app every day, whenever I’m on something to do vibe coding. It’s really super convenient for me, it lets me stay in the flow. I really love this app.
Clint Groves
Voicy revolutionized how I interacted with AI and wrote long-form content.
Elliott Tong
This is a huge time saver! I am able to type pretty quick. But this literally lets my thoughts flow onto the screen, its incredible
Michael McCarthy
What made me most impressed is the very quick responses to questions and good solutions.

Use cases

GmailGmail

Write emails with dictation in Gmail

Automatic punctuation and formatting help you write perfect emails!

Read More
OutlookOutlook

Reply to customers in Outlook

Dictate customer emails and follow-ups in Outlook.

Read More
SlackSlack

Write Slack messages with your voice

Dictate team messages and updates in Slack.

Read More
HubSpotHubSpot

Log CRM notes and internal handoffs

Capture customer context in HubSpot.

Read More
WhatsAppWhatsApp

Voice typing in WhatsApp

Speak your message and send it as text.

Read More
ChatGPTChatGPT

Speech-to-text in ChatGPT

Dictate detailed prompts directly into ChatGPT.

Read More

The benefits of speech to text in Zendesk

Answer more tickets in less time

Speaking is about 3x faster than typing.

Dictate a full, friendly reply in the time it takes to type a few lines.

Reduced strain on your fingers and wrist

By completely cutting out the thousands of keystrokes we make every day, Voicy simply reduces the need to use your fingers and keyboard.

An ergonomic mouse and keyboard are great. No keyboard is even better.

Clear, polished replies

Voicy adds punctuation automatically.

Use AI commands to make a reply shorter, clearer or friendlier before you send it.

Accurate voice dictation for Zendesk tickets

Voicy adds talk to text functionality to your computer, so support agents can dictate in Zendesk in the browser. Press your shortcut in a ticket reply, internal note or help center article and speak.

Answer tickets 3x faster and give your wrists a break during long shifts, while every reply still reads like a careful, written answer.

Finally, Voicy works in 50+ languages, including Spanish, German, Russian, Hindi, French, Dutch and many more.

Zendesk's built-in voice vs Voicy

Zendesk Voice (formerly Zendesk Talk) is built for phone calls and can transcribe call recordings, but it isn't made for writing ticket replies. To dictate a reply you'd have to rely on your computer's built-in dictation, such as Apple Dictation on Mac or Win+H on Windows.

Voicy gives you one shortcut that works in every Zendesk text field, with 99%+ accuracy, automatic punctuation and AI commands to make a reply clearer or friendlier before you send it. The same shortcut works in Slack, Gmail and your other support tools.

Pricing

Fair pricing policy

Our price will never be more than 20% above our total costs.

★★★★★4.9/510,000+ happy users

Voicy for Teams

"It feels like magic.
I haven't found a single mistake yet."

10,000+ happy users

30 minutes of free recording timeFree trial. No credit card required.

FAQ

Does Zendesk have speech to text for ticket replies?

Zendesk Voice (formerly Zendesk Talk) can transcribe phone calls, but it isn't made for writing ticket replies. You can use your computer's built-in dictation, or Voicy for AI dictation with automatic punctuation in every Zendesk text field.

Where can I use Voicy in Zendesk?

Anywhere you type: public replies, internal notes, macros, help center articles and chat. Voicy works in Zendesk in any browser through the desktop app or the Chrome extension.

Can Voicy help support teams reply faster?

Yes. Speaking is about 3x faster than typing for most people, and Voicy adds punctuation automatically. Agents review the text before sending, so replies stay accurate.

What languages are supported?

Voicy works in 50+ languages including German, French, Arabic, Portuguese, Spanish, Hindi, Simplified Chinese, Hebrew, and many more.

How much does Voicy cost?

Voicy offers a free trial with all features. Paid plans start at $8.49/month.

Do you see what I write with Voicy?

Voicy doesn't store recordings or transcripts. Speech is processed in the cloud and discarded; with offline dictation (Mac, Windows and Linux apps, 25 languages) audio never leaves your computer.