★★★★★4.9/5+10,000 happy users

Speech to Text Desktop App for Customer Support

Voice Dictation for Customer Support

Dictate ticket replies, notes, and customer messages.

3x faster than typing.

Over 99% accuracy in more than 50 languages.

Try for free. No credit card required.

On all the apps & websites you useOn all the apps & websites you use

Word

Outlook

Whatsapp

Claude

ChatGPT

Gmail

Docs

And +20,000 more

How to use dictation in customer support workflows

Three simple steps. No training needed.

  1. 1. Download Voicy

    Install it on Mac, Windows, or Linux.

  2. 2. Click on a text field

    Any app or website where you'd normally type.

  3. 3. Start dictating

    Press your shortcut and speak. Voicy types for you.

Start for free

Free trial. No credit card needed.

Tutorial Video

Works everywhere

Voicy works on all the websites and apps you use daily. This means you can use voice typing to write emails, messages, documents, blog posts, etc.This means your voice can write emails, messages, documents, blog posts, etc.

OutlookWordGmailLinkedInSubstackMessenger
NotionChatGPTClaudeGoogle DocsTelegramDiscord
RedditHubSpotEvernoteMediumTrelloAsana

Privacy First

Nobody sees your transcripts except yourself.
Read our Privacy policy.

Automatic Punctuation

Voicy automatically adds perfect punctuation to your dictated text.
Zero typos, perfect grammar, perfect punctuation.

Voicy adds punctuation automatically

+50 languages

Voicy gives you over 99% accuracy in more than 50 languages, including speech-to-text in English, German, French, Spanish, Portuguese, Mandarin, etc.Over 99% accuracy in more than 50 languages, including speech to text in English, German, French, Spanish, Portuguese, Mandarin, etc.

Loved by thousands of users

Over 500 million words dictated with Voicy

CL Cobb
I've tried other products like it, and, so far, Voicy is the most user-friendly, and it really improves my workflow.
Pam Lang
This is the tool that I was looking for. It is amazing. I've gotten so lazy about typing anywhere. Thank you, thank you, thank you for this product!
Steve Moore
Voicy is an absolute game-changer! This voice-to-text extension delivers exceptional accuracy, capturing my words perfectly every time. The speed is impressive.
Victor Rodriguez
Almost instant replies from the creator, great support great app!
Crystal Willis
I love Voicy!! The extension and the desktop app have saved me so much time. I have tried several different voice-to-text apps. None of them compares to Voicy!
Magnus Gödde
I use it in combination with WhisperShortcut on my macOS. Works wonders.
Yurii L
Very helpful and convenient app, super easy to use, very, saves a ton of time on typing my thoughts because now I can just speak them, and get them noted down for me!
Alexander Samuel
Awesome tool, very reliable and fast to use. I highly recommend this tool.
Tosan Geoffrey
Awesome tool, now I don't have to write everything I want to say.
Parker Holland
Super useful and fast. Makes getting ideas on the page much easier.
Hrittik
Absolute accessibility lifesaver, thanks to the devs for building this it's a huge productivity boost, also far better and accurate than the native windows speech to text
Zeerak Nadeem Wyne
Damn! This was just the Speech to Text tool I was looking for. Its super fast and reliable, and works every time.
Jules Canlas
The best voice to text generator for every use! I don't like to type, so this is perfect!!!
Idin Sabahipour
Just got my new laptop and it was the first Chrome extension I installed.
Omar Hasan
Insane level of accuracy - I absolutely love it, huge time-saver getting my thoughts out!
Karthic Lokesh
Honestly one of the best tools I’ve used! It helps with my daily tasks, is impressively accurate, and saves me so much time.
Shellan Saling
This app has been an absolute lifesaver for me. I didn't know I needed this app until I started using it.
Rick Berry
I've been a Voicy user for nearly a year now and I see constant improvements being made, especially with the Windows app now being available. I am truly a believer.
Damien LLADO
I use the app every day, whenever I’m on something to do vibe coding. It’s really super convenient for me, it lets me stay in the flow. I really love this app.
Clint Groves
Voicy revolutionized how I interacted with AI and wrote long-form content.
Elliott Tong
This is a huge time saver! I am able to type pretty quick. But this literally lets my thoughts flow onto the screen, its incredible
Michael McCarthy
What made me most impressed is the very quick responses to questions and good solutions.

The benefits of speech to text for customer support teams

Write customer responses 3x faster

Dictate emails, notes, reports, and support chats to reduce repetitive typing.

Accessibility-friendly and privacy-first

Reduce keyboard use across support tasks. Review the privacy policy and your team's data handling requirements.

Works in the apps you already use

Use Voicy in helpdesks, CRM tools, email, and browser apps.

Voice dictation for customer support teams

Voicy adds speech-to-text across support workflows. Dictate ticket replies, internal notes, follow-ups, and customer messages much faster.

Save hours every week and keep response quality high. Try it free and see how voice dictation improves support workflows.

Why support teams use voice dictation

Support teams need speed and consistency, not complicated tooling. Modern speech-to-text helps teams move through queues with less typing.

Voicy delivers fast, accurate dictation for support teams across tickets, chat, and email, with no heavy setup and support for Mac and Windows.

Use cases

OutlookOutlook

Reply to customers in Outlook

Dictate customer replies and follow-ups directly in Outlook.

Read More
GmailGmail

Draft customer emails and follow-ups

Write clear customer replies in Gmail with less typing.

Read More
SlackSlack

Respond in chat and helpdesk workflows

Dictate team updates and replies directly in Slack.

Read More
HubSpotHubSpot

Log CRM notes and internal handoffs

Capture customer context and handoffs in HubSpot.

Read More
WordWord

Take notes during escalations and calls

Record action items and case summaries in Microsoft Word.

Read More
ChatGPTChatGPT

Use AI assistants for support replies

Speak prompts into ChatGPT to draft and revise support messages.

Read More

Pricing

Fair pricing policy

Our price will never be more than 20% above our total costs.

★★★★★4.9/5+10,000 happy users

Voicy for Teams

FAQ

How does voice dictation help support teams?

Voice dictation helps support reps respond faster, reduce typing fatigue, and maintain better reply quality.

Can I use Voicy in Zendesk, Intercom, and Freshdesk?

Yes. Voicy works across major support tools and any text field where your team types replies.

Can Voicy help with repetitive support replies?

Yes. You can quickly dictate common replies, follow-ups, and internal notes to move through queues faster.

Will Voicy work in chat and email workflows?

Yes. Use Voicy across live chat, helpdesk tickets, Gmail, and team communication tools.

Can Voicy improve response speed and CSAT?

Dictation can reduce time spent typing replies. Measure response time and customer satisfaction in your own team to assess its effect.

Is Voicy secure for customer-facing communication?

Voicy processes speech to create text and does not store recordings or transcriptions after processing. Review your organization’s data policies before dictating sensitive customer information.

Is there a free trial for support teams?

Yes. You can start with a free trial and test Voicy in your live support workflow.

Does Voicy work on Mac and Windows?

Yes. Voicy is available on both Mac and Windows.